MAKE A COMPLAINT

Submit your complaint

This form, when submitted, will be confidentially received by our business Manager to investigate and address for you. You can expect to hear from the Manager within the timeframes of our complaint policy (available on this website) and assured that we will keep you updated as to its' handling and the outcome of each and every stage of the review. We are committed to our patients and their experience at our clinic, where we strive to adopt industry best practices as a minimum standard for delivery of our services.

First name

Last name

Address

Your Date of Birth

What/Who is the topic of your complaint? (if a member of staff and you are unsure of their name please provide the date & time with a description and we shall confirm the particulars with you)

Please provide details of your complaint, if you require you may email admin@embracemedical.au or call 07 5613 2022 to speak confidentially with our Business Manager

I acknowledge I have read & understood both the 'Complaints Policy' and 'Patient Conduct Policy' for Embrace Medical Group t/a The DOCTORS Hope Island and agree to my complaint being handled in accordance with them.

I declare that the information provided in this complaint is true & accurate to the best of my recollection and acknowledge the clinic's CCTV Policy (accessible on this website or by request) and hereby consent to the CCTV visual & sound recordings via the Medical Centre's monitoring systems of the common areas/public spaces of its' premises to be reviewed and relied upon by management when investigating my complaint (please refer to our CCTV Policy on this website)

Your Complaint has been submitted and our Management will be in touch with you. Thank you!

PLEASE NOTE

If you are not wanting to make a

Complaint but rather would like to

let us know your thoughts or advice as to how we can improve any aspect of out operations or service levels, be assured that our patients' experiences are our priority and we embrace a 'continually learning, improving and advancing' our operations for our patients.

To access our online Feedback Form

simply click on the

'LEAVE FEEDBACK'

button below to be directed to it

LEAVE FEEDBACK

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